*********** service

I ported a number for my grandmother from Vodacom to Telkom last week Thursday at one of the P.E branches, I was told it would be 24 to 48hrs, the hours passed and the phone number was only going through voice-mail but my grandmother could call. I went back to one of the branches here in Cape Town because this is where I live, I told the lady and she said it's a common problem with ports and that she would escalate it and opened a ticket with IT. I also did tell her when I try to buy airtime for the number, it shows vodacom. She did infact confirm that the number was still Vodacom and said to wait 24hrs, it has now been nearly 48hrs and the number is still going through voice-mail but I noticed now the airtime shows telkom. The sim card is for a 79 year old, she can't afford to be without service. This is ridiculous, it's almost 7 days. The number is in my profile starting with 082. Can this be fixed!!!!