SP
Stephanie P

1 reviews | Active since Dec 2015

01 Dec 2015, 13:07

*********** SERVICE

Telkom contract - perfect service until my contract expired and was forced to change to prepaid while they get stock of the new Note 5 gold that i would like to have. Besides having no stock every time i visit the store or even call the store for the last month, my now Telkom Prepaid sim card has for no reason been suspended. I have been unable to use my phone, receive messages and calls for one month now as every day that i call the customer care my calls are lodged with no response. I believe the managers have also been included in these so called mails to the technical department. I am frustrated and highly annoyed with this service as i have a business to run and i have no received any of my banking information due to my suspended network. This is not what i pay for and would like to receive what is due to me. I now have started calling Telkom customer care 3 times a day but i have still received no feedback. The service is appalling and i should have reported this sooner.<br> <br> Regards<br> <br> Terribly unhappy Telkom Customer

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Replies (1)
Telkom
Telkom's reply01 Dec 2015, 14:30
Official
Hello Stephy Steph,

Thank you for your post.

As per our telephonic conversation,please be advised that your query has been sent to our Order Processing Specialists team and feedback will be provided.

Your reference number: SM173311

We apologise for any inconvenience caused.

Regards,
Lindani
Telkom Social Media Team
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