*********** Service

I have lost my device and i'm trying to submit a claim, but the insurance department do not answer their phones i have been on the phone waiting to be assisted for almost +-10 to 15 min with not response. Instead i keep hearing the robot, and the terms clearly state that you can't submit a claim after 48 hours. but who will be held responsible once my 48 hours has passed yet i have trying to contact the insurance department. Telkom does not hesitate to debit on time yet i as the customer have to be inconvenienced due to them..

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