*********** service

I recently renovated my house and i had to disconnect the cable running to my house. I called telkom to reconnect my cable and i was referred back and forth between Sales & Technical department. As i do not know which department is suppose to help me i rely on Telkom employees to be in the know. The back and forth has been carrying on for the better part of the past 2months now and i am still a paying customer, therefore paying for a service i cannot enjoy now. After numerous back and forths someone from the technical department came out only to tell me they cannot help me as it was logged as a fault and should be logged as an order and i was subsequently charged an unnecessary call out fee. Can someone competent please help me.