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aD
asanda D

1 reviews | Active since Mar 2015

15 Nov 2017, 16:08

*********** service

Good day,

This is a complaint against Telkom about my balances on my contract. I am very angry at this company and they have just given me a reason and confirmation why I would never take a contract phone again. I spoke to one of their call center consultants (Calvin Elton cid: ********** 70927) wanting to know my balance on the account as my lines were disconnected due to unpaid debit. I then asked the consultant to confirm to me how much is outstanding on the account as I wanted to pay in advance to avoid the debits, the confirmation I got was that it was 1200 and some change. paid the money in, to my surprise my lines are disconnected again because I owe Telkom.

I went to their Cresta branch and was told Telkom does not have a complaints department I have to complain on hellopeter or call the call center. I did that today and spoke to Kgomotso Ndamase cid: 15/11/2017 14:45, who promised that his manager Nqobile Thuswa will listen to my call with Calvin and call me back. it is now almost two hours after, I am still waiting.

0
Replies (3)
Telkom
Telkom's reply18 Nov 2017, 08:41
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.

Please make sure you select "post a private reply" when you respond so that we can be able to view those details and as well as protecting your private information.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

aD
asanda D's update18 Nov 2017, 16:59
Reviewer Update
Good day, please see below an email I sent to your complaints department last night, it contains more or less all the information. As for caller id's I was advised that your systems has a record of my calls so you would see the I spoke to Calvin Elton (***) which is the consultant that confirmed that after paying the amount that was owing my account will be in credit until contract expires in December. From: Asanda Dweba [mailto:***] Sent: Friday, November 17, 2017 6:12 PM To: *** Cc: Dweba, Asanda Subject: Complaint Good day, My name is Asanda Dweba (*** / ***) a very unhappy customer of yours. I am extremely irate right now & do not have time or patience to type the fully story, i do believe that there's enough notes on my account to give you an idea of my reason for this complaint. I am disgusted by the level of service received from this company and wonder if your calls are recorded because the way that Kenan Mbambo spoke to me was unbelievable, not to mention his supposedly manager who put me on hold for close to an hour and then disconnected. I would like somebody to call me back as i want to request the call records to support my complaint to the ombudsman. My number again is *** and i give Telkom 2 working days to respond, i visited your Cresta branch and was told that Telkom doesn't have a complaints department if want to complain i must do it on hellopeter which i did and to this day i have not heard any feedback. Regards A.Dweba.
aD
asanda D's update07 Dec 2017, 14:24
Reviewer Update
it is almost a month now and Telkom has not resolved my complaint or responded to me.