*********** service

I logged a call with Telkom for an outage on my line on the 9th September. I had a technician come out and check my line only to tell me there were cables ****** in my area. (The call ref was: 7CRK090917). The cable was replaced, and my line was still not operating. I called back for feedback and was informed that the call was closed, and they cannot repopen but will log a new call with high priority, this was on 17 September (Ref: ********** 78). Still no joy and when I call the call cntre can only tell me a technician is working on it, but can't tell me what is wrong, or when it will be restored, and they can't give me a technician's number to speak to. Pathetic service from a monopolising company. and still no phone line since the 8th. But if I don't pay, they will be quick to disconnect and charge a reconnection fee.