LP
Louis P

1 reviews | Active since Mar 2009

03 Jul 2015, 19:13

*********** Service

I have been overcharged after taking numerous steps to upgrade my plan and being reassured by numerous consultants via the cc and service centre that I will be fine. I also was suckered into a 3g contract even though promised coverage only to discover I was misled. On the 7 th day of cancellation I was reassured by a tech that a booster would be arranged. Instead I get a call from tech stating sorry we will cancel with no penalty instead. I now receive 7k bill. Disgusted

0
Replies (1)
Telkom
Telkom's reply03 Jul 2015, 19:31
Official
Hello c4 yrslf,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM122901.

We apologise for any inconvenience caused.

Kind regards
Ilhaam
Telkom Social Media

Best regards,