CK
Chrisna K

1 reviews | Active since Mar 2015

31 Mar 2015, 16:17

*********** Service

On 12March we went to Telkom Mobile to apply for a contract advertised in the store for Microsoft Lumia 535 on Smartplan100 for R159. Lerato said that they are out of stock because it is a popular phone, but they have ordered stock. I told her that it is quite urgent that I get a new phone & she rep**** that it will arrive on the following Monday. On 21March I went to the store and Abigail said that it is an unpopular phone and they have and will not order stock, because it won't sell. I asked why they advertise it in their store, it is not that they can't get stock, THEY CHANGED THE ADVERT BECAUSE THEY DON'T WANT STOCK. I want that specific deal&asked if she can help me with another phone with that contract and received a rude \NO!". On 26March I phoned Abigail & said I will contact head office If she doesn't try to help me"

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Replies (1)
Telkom
Telkom's reply31 Mar 2015, 20:03
Official
Hello Chrisna012,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100436.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team