*********** Sales Service

Very disappointed in the customer services. I was on an LTE uncapped package and i was called by a TELKOM sales agent who offered to put me on DSL on the special 6 month lower option. During the conversation i queried regarding if there was any penalties for switching over from LTE to DSL, the agent assured me no fees would be due on my part, i asked a number of times and they assured me no payments will be due ( All recorded on call). i agreed to proceed and when my DSL line was installed im told by LTE department that i have to pay a large penalty fee, which im definitely not supposed to pay. i called in to customer services so many times and all i can be told is they will send an email to someone. To date nobody contacted me back im its highly annoying trying to get hold of someone from telkom. I have been to Telkom offices and nobody can give me any answers. Hopefully someone from Telkom can follow up after this