*********** sales personnel

I got a contract over the phone and gave all the phone specifications I want and the phone was available with the required specs. Come delivery ,they gave the courier company the wrong address, after countless times I have been requesting that the address be changed ,the phone was finally delivered to the correct address. When I open the phone it's all wrong specifications, noone told me about this before delivery they just decided for me. Now the other thing is now,I got the phone with a monthly special and now because I have to wait for the collection of the phone and cancelation of the contract to take place 1st before I can place another order, I will loose out on the special. They don't want to acknowledge the fact that they were in the wrong and making everything my fault.