*********** SALES CONSULTANTS

3 weeks ago I placed an online order for the Samsung Galaxy S22 FE. I Wan then contacted by a Telkom sales consultant to inform me they have no stock of the device, which is the usual case with Telkom in my experience. The Telkom Slaes Consultant then provided me with an alternative to pre-order the Samsung Galaxy S22. Because of Telkom always having no stock, I agreed to this option so that I could have 1st preference to stock. The consultant took all my relevant details including my work and banking details to place my order. He then said that as the phone will arrive the 10th of March, I will have to wait a period of 7-10 working days for the device to be delivered and that I will receive an sms from the courier company. 10 working days have passed and no device was delivered neither have I received any form of communication from Telkom confirming my order has been placed or porcessed successfully. 2nd week into placing the order I then proceeded to call Telkom to investigate and no one could help me. I was told it's not their department, they do not deal with o line orders, it's a 3rd party etc. Basically telling me they can check on their system the status of my online order, which I thought was so weird. 3rd week into placing the order I persistently called Telkom everyday, only to finally be assisted by a sales consultant yesterday. The sales consultant informed me that there are no pending orders under my name, in other words the order was never processed initially 3 weeks ago. I then proceeded with placing the order again with the consultant, worried that I might have placed a double order as prior consultants would say they can't access my details and now suddenly my details could be accessed. Anyways I then receive an sms from the courier company finally this morning to say my order could not be delivered. I called the courier company to investigate, and it do happened that my address was captured completely incorrect and the device was on its way to be delivered in a completely different city to where I live. I then called Telkom again with the issue and all they could say was the department that deals with amendments of addresses only response within a 72hr time period. It had been absolutely hell to place 1 online order with Telkom due to their *********** sales consultants. Telkom can you please adequately train your sales consultants. They are clearly making minor mistakes costing the company millions. I find it very unfair that my device being delivered to me is delayed yet again because someone in the sales department did not do their job properly and still I am not sorted out. I was really looking forward to getting my device for the long weekend. The courier company is currbeky waiting on feedback from your offices regarding the amendment of my address. When will they receive feedback. Even the courier company was complaining about how many useless trips they have to do due to your sales consultants capturing the clients addresses incorrectly.