*********** Sales Call center and Faulty Router

I have been a loyal customer of Telkom for over 6 years and spent about over R15000 with them. Today is the day I have had enough of them. I was contacted a few weeks ago for a contract 10GB with Huawuei Mifi Router for R139/month. The item was delivered on the 17th April 9am. I opened the package and the device works fine except that the cover at the back was so tight you needed a *****driver to force it open. I have 2 of the same device and they have never given me this problem. By opening the device in this way you can actually cut your hand if you are not careful. I decided to call 081180 who said that I should call Sales at 10213. When I called, their systems was down and they said they can not log a report for the item to be picked up and replaced. Some said I should take it to a Telkom Store whilst others said I can not. Their is inconsistency and incompetence within this department. They are quick to sell you a contract but can not help when it comes to service. Today is Day 4 and I cant even log a report to say that the item is faulty as their systems are down. My cooling off period off 5 days is running out and I cant even get the item to be replaced. This service is pathetic and I probably will never do business with Telkom again.