*********** Sales Agent

<p>*********** Sales Agent</p> <p>I did my swin swap at the Telkom Mobile Cresta Mall on the 24 March at 11:00 for my contract mobile.The agent told me that the swin swap will be active after 10 to 15 min..The whole day the phone was tested kept on saying no registered on the network..The next day it was still not working..I decided to to the the Telkom store at the Reeds mall(Centurion) to find why is my swin card still not working ..I was assisted by Kashiefah Alexandra who told me that it takes long since it was a contract phone..I asked her if cant she find out how long it will take for the swin card to be active again she just told she just told me that there is nothing he can do from here side it takes long and she cant even check why..at this point I was so angry cause if she cant tell me why and who is suppose to tell me.She told me that I must keep coming to the store to check why.She is so impatient with me cause I kept on asking her that I need to know why..</p> <p> </p> <p>Then another lady who is I think the supervisor overheard over conversation and she asked her to call some number to find out and she kept on saying that no the swin swaps lately are taking long..The supervior referered me to another consultant to assist the lady check and fixed my problem all was resolved in 10 min</p> <p> </p> <p>The problem with was that if she doesn’t know where the problem is why cant she ask for help unlike been rude and impatient that not good customer service how many ppl did she turn away with the same problem and not been able to help them..Another thing she didn’t even bother to ask the lady who was helping me how did she fixed the problem or ask for help</p> <p> </p> <p>I will never nevr be assisted by here(Kashiefah Alexandra ) again</p>