*********** Repair and Customer Service

<p>I have had no joy whatsoever with Telkom service, I had signed up initially for my contract on 06/12/2015 and only received my device 2 weeks later eventhough I was assured I would receive my device in a week. I had a problem with the device in March when it began to switch on and off randomly, I had sent it in for repairs which took just over 3 weeks for repairs and when I received my device it had another problem. It was not able to rotate into landscape mode . During this time I did not have a loan phone or any compensation from Telkom.</p> <p><br />I was requested to send my phone back in for repairs and due to the unavailability of a spare phone I was only able to send it in on 28/05/2016. I was also not given a loan phone or any compensation considering that the issue this time was a result of an *********** repair centre. I had handed my device in to the same store which I had signed up my contract with and was assured they will have my proof of purchase and other details to submit for the repairs. I was later contacted via SMS on 03/06/2016 requesting I submit proof of payment and IMEI number with no further information, I did not know how to submit these details to Telkom and had left it. I was informed on 14/06/2016 that my phone has been booked in for repairs. I have received another SMS on 30/06/2016 that my phone is in repairs and they are waiting for a part This service is pathetic, I have been without my device for just over 2 months now and I have only had the device for a total of 7 months. I would definitely not encourage anyone to sign up with Telkom Mobile due to the poor service.</p> <p> </p>