***********, Poor Customer Service, Waste of Money

<p>Im writing this today to notify every one of the incredibly useless service I’ve been given as well as the amount of money Telkom has cost our company.</p> <p>Around 3 weeks ago our lines were ****** in our business park. According to Telkom this could take as long as 2 months to rectify as they need to order stock to and still have to come and install the new lines. So as you could imagine we are already frustrated at this point.</p> <p>Telkom then advises us to go the LTE route with portable Wi-Fi routers and Sim Cards that will be linked to our account. In order to pull this off we had to purchase 8 Wi-Fi cards for each of the desktop computers to be able to handle the WIFI. Due to the type of computers we own, they had to be USB adapters costing us R2000 each. Setting us back a total of R16000.00</p> <p>We then go to Telkom in Centurion Mall, there they issue us 2 Huawei portable LTE Wi-Fi devices in order to get our connection back up. Before we left the branch they assured us that the Sim Cards were activated and that everything would run. However this was not the case and our integrated Sim Cards do not work at all.</p> <p>So now we have been to and from the branch, must have spent over 48 hours on the phone in the last 3 weeks and there is not a single person competent enough to find the fault or actually issue us a new Sim Card.</p> <p>Due to the total negligence on the matter they have cost our company a further R6000 on data bundles that we had to pre purchase through Vodacom just to keep the company above the water. Your total neglect and disregard for your customers is disgusting! You are a company filled with unqualified *********** personnel that actually have no IT experience whatsoever. No matter who I talk to I always get the same answer “let me transfer your call to another department” and no single individual can actually help us!</p> <p>It’s absolutely shocking how you are able to sell a product but provide NO support to your customers. Your Company is a disgrace.</p>