*********** personnel and poor customer service

this is my second complaint about the same problem with my internet being so slow i cant even open my emails.after my first complaint telkom sent me a ref no,13BRK010216 due to low sync and another ref sm193934,.i keep on reporting the fault and telkom phones me and say they tested the line and the line is ok,now i never said my line is faulty my internet is slow ,a telkom technician came to my house to work on my line and told me that i will never get 2meg speed due to the distance from the exchange[about 6 kilos],on the advise of a telkom rep. i even upgraded my line to a 4 meg line but that didn't solve my problem but it cost me more.we have been trying to convert our service to a lte service with the same amount R800.00 per month but al we get is that somebody will call us back.act54 of the consumer act says\the consumer has the right to the performance of the service in a manner and quality that persons are generally entitled to expect ,as im not getting any service from telkom im refusing to pay my account and i want this service cancelled which by the way they say i cant do because i have a contract but they dont adhere to their contract with me,they can sue me if they want"