*********** personnel

On the 2nd of September 19 I completed a "Service and cancellation" form to cancel my Tablet contract at the Telkom branch at N1 City Mall, Cape Town. On the the 14th of November 19 I received a call from Ngoyil, a Telkom representative informing me that my tablet contract is up for renewal and informed me that the contract had not been cancelled as requested and that a contract cannot be cancelled at a Telkom branch.

On the 27th of September 2019 I cancelled my landline ..... effective on the 31st of October 2019. (Case number ***1) When I checked my line on the 1st of November 2019 I noted that the line had not been cancelled. I visited the Telkom Branch at N1 City Mall and was informed that the case number had been logged but that the cancellation had not been completed. I again cancelled the landline on the 1st of November 2019. (Case number ***0) I then received an account in November for a landline which was supposed to be cancelled at the end of October.