*********** PEARL from Telkom Call centre

Why does it not surprise me that Telkom and its *********** call centre agents do it again?I requested a residential line move,I get an sms stating that an agent will do the necessary at my premises on the 28/12/15-to date no one has called or arrived at my premises(04/01/16). So I call in to follow-up, call is answered by Pearl who firstly speaks over me, does not listen or find a solution instead says there are no teamleaders/supervisors in that department. Should that be true which I highly doubt,then that's the reason why Telkom is in such shambles-there is no control nor procedure! Pearl transfers me without notice to another department of no relevance or help to me-Business Telkom!PASSING THE BUCK!!!Not to mention unlike other call centre agents, Pearl did not take nor verify any of my details.Pearl's blatant disregard calls for a warning,she is clearly a waste of a seat at the call centre and will keep this already tarnished company where it is in terms of customer service-last of the lot!