*********** outsourced

Complete lack of service and no way of contacting the people who I am contracted to.

Telkom's call centre is outsourced so the people answering the phones are merely there to act as a buffer between the done in client and the people responsible for the mess.

I have not been debited in two months.

I have called in on four occasions and spoke with four different people. All giving me different reasons and collection dates.

Now my account is suspended because I waited to be debited.

Called in again.

Placed on hold en then the line gets dropped(thank you, Mapumelelo Dusi).

Can't give me a managers number. Does not know who their bosses are. Not allowed to speak to anyone higher than 'n call centre floor staff.