*********** management results in *********** staff

After ascertaining my husband and I had to go to a Telkom shop/outlet via customer services (10120) I first tried phoning the closest shop as we live near Simon's Town - store locator showed the closest to be at the Blue Route Mall which I phone - telephone number (021) ********** . Nobody answered so I called centre management at the Mall and they said they'd pass my details onto the shop to call me. No-one phoned me. We drove all the way to the shop to discover they are a Telkom Direct shop and do not handle Telkom landline issues and we would have to go to Claremont. But the big issue was when we asked why they do not answer the telephone number which is advertised on their website, we were informed "they never answer their phones". WHAT IS THE POINT?????? Also they were unable to assist us as they are not trained to deal with our query and cannot contact Claremont for help on our behalf - nor could they supply us with a store telephone number ... we have to drive there on the off chance they'll be able to assist. It's outrageous.