JL
John L

1 reviews | Active since Mar 2016

14 Apr 2016, 22:08

*********** Management

According to records and invoices I owe Telkom no money. They suspended my service for the past 3 days. I have spoken to numerous agents and mangerial staff they all are *********** and always unavailable to assist me.<br> <br> Njabulo Duma was the only person who understood my account and took actual time to assist me and sent my case to their back office with evidence that Telkom is in bridge of contract and have suspended my service unfairly.<br> <br> I lost business while my phone is suspended. One agent did not even do a reference check while dealing with my account how unprofessional is that. I want to be compensated due to my line being cut and all my time spent trying to get through the *********** managerial staff and agents that excludes Mr Duma

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Replies (1)
Telkom
Telkom's reply14 Apr 2016, 22:20
Official
Hello RAGNAR,

We apologise for any inconvenience caused.

We have tasked our team to investigate and provide feedback as soon as possible. Contact will be made should we require any information.

Please contact us via email: *** for any further queries.

Your ***.

Regards
Hazel
Telkom Social Media Team

Best regards,