*********** *****!!!!!

Beginning of jan 2018 i upgraded from a 10mbs uncapped adsl package to a 20mbs package. Since the upgrade took place my wifi speed has been set to 15mbs by telkom. Logged a fault early january and 2wks later received a call from a technician who says he cannot fix it remotely and that someone would b sent out to fix it. Followed up on the progress for almost a month now and no one can tell me why a technician hasnt dealt with this fault yet. Im paying for a service im not getting!!!!!