DK
Daniel K

1 reviews | Active since Aug 2016

22 Nov 2016, 17:45

*********** IS AN UNDERSTATEMENT

<p>I have now had a slow internet connection for almost 2 months. it still has not been fixed.</p> <p> </p> <p>I asked to have my internet line upgraded from 2meg to 4meg and i was told there is a promotion for a 10meg line so i took that. </p> <p> </p> <p>I was then informed that my area does not support 10meg and i can only get 4meg. i then asked to cancell the 10meg and go ahead with the 4meg.</p> <p> </p> <p>A week later i phoned to inquire how far this was and i was told the 10meg order was never cancelled.</p> <p> </p> <p>Then this lady said she will cancell it and now my username is also cancelled and i can not access even the slow internet i had.</p> <p> </p> <p>I phoned the call centre and spoke to the team leader there who told my the usermane is active but it still doe not connect.</p> <p> </p> <p>I am now fed up and want someone to contact me so i can cancel my Telkim internet so i can go to MWEB who isnt this ***********.</p> <p> </p> <p>TEL NO. ********** 144</p>

0
Replies (1)
Telkom
Telkom's reply23 Nov 2016, 10:01
Official

Hello Nieldekock

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,