*********** INSURANCE BROKERS

I have logged a claim on the 12.12.2019 for my cellphone - no reply from till 03.01.2020

I called on several occasions and 3 different agents gave me 3 different stories 15.01.2020 - 16.14pm 10.01.2020 - 15.44pm 07 .01.2020 - 16.34pm

Emails sent on the following dates to *** and no response as the said they cant reply to mails. wth 14.12.2019 19.12.2019 07.01.2020 10.01.2020

then when i got a hold of a consultant he informs me that i dont have insurance from 2018 but they have been debiting my account on a monthly basis, so i sent my bank statement for the past 3 months as proof, the next person i spoke to assured me that they will handle in promptly but has not returned my call - This is not the way a call center claims office should be handled - I have been through an ordeal when my phone was ****** but its seems like a minor blow compared to what my insurance company is doing to me right now - i have spent more than R500 on airtime alone trying to contact the call center and speaking to agents who continuously put me on hold or needs to confirm with a supervisor or manager. Its been over a month this is not proper business practices and as total violation of my consumer protection act - should i not get positive feedback within 48 hours i will raise the issue to the Ombudsman.

****ed Off Client - Mrs SS Naidoo