*********** INDIVIDUAL

On the 8th September you deducted money from my account, to date I have not been able to use the service that was promised. I then called the call centre on the 24th September to do a follow-up and was told to visit the branch as they have not received any form for a Porting request. On the 29th Septemeber I was helped by Thembeka Jonginamba just before 10am. I was informed that the Porting Process would take 3-5 days. Today, 06th October, I went again to the branch to do a follow-up as I have had no feedback to date ONLY to find out that Thembeka had done sweet nothing!! The form had not been submitted, nor was it handed to someone else who could have processed this on her behalf! I am utterly disgraced at this BAD SERVICE that I have received. I hope that whomever receives this treats this matter as URGENT.