***********, Incapable service from Telkom Mobile

<p>On the 13 July 2017, I have logged a query on the Chat line at the Telkom website, I particularly asked the person on the other side to assist me with my VAS query (I had 2 numbers on unlimited calls to fixed Telkom landline) I have requested for one number to be removed and I also stressed that I need the other number active as it is a rather very important number. ... and murphys law she deletes both the numbers This was the SMS that i have recieve thereafter:<br />Dear Customer your request to remove mobile number(s): **************.********* was successful. Please dial customer care on 180 for any queries. Telkom Mobile</p> <p>As if this was not fustrating enough, I have been trying numerous time using #180# to atctivate the VAS subscription once again, I have also called the customer service line only to be told that the number which I would like to add on for VAS is not a Telkom number, which I know for a fact that it is a number from Telkom which my parents have used for 15 years and receive a Telkom bill at the end of each month. If possible, please can I receive some assistance in this matter as I require this number active as soon as possible. Today is almost a month later and telkom is not able to determine whether the land line number belongs to them or not dispite me telling them that my parents are been billed each month by telkom, the techinical department has declared that the number has been migrated to a CRM system, so why is it that you are still not able to solve this simple case. Telkom is really incapable , I feel that my case is not been given enough attention. Secondly , I refuse to pay for this VAS sunscriptipon for last month since it has been inactive.</p>