*********** in service delivery

I have taken out a Telkom Mobile Contract on the 17 December 2017. The Telkom Mobile Sales Agent agreed to my new contract having a top up line as well as a number change from telkom pre paid to telkom contract. I have been visiting various Telkom walk in stores who tell me changing(porting) my number is impossible yet the Telkom Contact Centre say it is possible. I have been phoning every two days to get feedback on this issue. The consultant from the contact centre promises feedback and that I would receive constructive feedback. No one has contacted me about the issues above.