*********** - hopeless - useless service
<p>Dear Hello Peter,</p> <p> </p> <p>I app**** online for the Telkom BIG deal ADSL uncapped internet service on the 31st January 2017.</p> <p>The promotion offers: Free installation, Router, WiFi-extender, includes line rental. </p> <p>Two technicians from Open Serve came to install the line. After hours of searching for a line they were unsuccesful to install the line. Today the 16 Feb 2017 another Technician named Lazarus from Huawei came to install the line. The installation was successful. But the tech came without the Router. </p> <p> </p> <p>Telkom sent a courier with a package, the only thing in the package was a WIFI extender - NO ROUTER...!!! So i have a working ADSL line without a working router, and such is no use to me whatsoever. </p> <p> </p> <p>When i called the call centre NOBODY at Telkom was able to give me any joy at all. </p> <p> </p> <p>I called MPho on tel; ********** at Telkom Back office, she told me to go the the Telkom Store to go collect my modem. I then got in my car drove to the Clearwater Mall Telkom Direct Store, and was sadly turned away without receiving my router. </p> <p> </p> <p>But the reality is when the time comes to debit my bank account, they will debit y account for a service i have not received to date. </p> <p> </p> <p>The worst part there is no email address on the telkom website to send in my grievance against such pathetic lousy service. Infact the day i called the Telkom call centre an agent had the audacity and arrogance to tell me that they have the monopoly, so they do not have to care about client service. How rude indeed. I hope that Hello Peter can do something about this matter. </p> <p> </p> <p>VERY VERY FRUSTRATED....!!! </p> <p> </p> <p>Alvin Montgomery ********** </p>