*********** handling of contract cancellation

I cancelled my Telkom line & DSL in June 2015 effective 1 July 2015.<br> In July a bill came projecting cost for the following month. I called Telkom & was told that my service had not been cancelled and that according to Telkom I owed them for July. After giving them the details of cancellation it turned out that 'oh you did cancel it'. Called again in Aug after receiving another bill. Apparently the billing department is separate & no one had told them that my service had been cancelled. I was told I would be refunded. Aug money was deducted in spite of this conversation, so I called again on 4 Sept and logged a dispute and only at that point was the debit order cancelled by Telkom! <br> A very rude operator called telling me that my dispute had been resolved, I would be refunded R265.46 & hung up on me without explaining, when, where, how I will be refunded. So I called again. I was told that the money had been credited to my Telkom account. The same acc that I had cancelled in June..! The operator corrected this & the money was paid to my bank acc, but I logged another dispute as I have not been fully refunded for July. I was told I would be called. Do you think I have been called?!!