*********** FLOOR MANAGER TELKOM CENTURION MALL BRANCH

I am very disappointed at how Luthendo, Floor Manager at Telkom Centurion Mall handled my query. It feels like she did not take me seriously and did not prioritize it as I am the one who always had to ask for feedback.

Telkom, unlawafully debited R697 from my account on 29th April(not date agreed on contractually), I went into a minus and FNB charged me R180. I asked Luthendo to assist me to get the R697 and R180 back from Telkom. Part of R697 went to my bill for this month, then R399 was supposed to be paid into my bank account, which is what I wanted but *********** Luthendo told me it was paid into my Telkom account.

Luthendo made me fill in a form where I even put my bank account number. She made me walk to FNB branch to have that form stamped. She asked for my bank statement as well. I was expecting the money into my bank account, not Telkom account.

Telkom paid back the R697 but not my bank charge after I explicitly asked Luthendo to follow up, they closed the case without paying my bank charge despite providing screenshots of my banking app and actual bank statement showing Luthendo that bank charged me R180.

Telkom, your Floor Manager at Telkom Centurion Mall is clueless and ***********, people must actually avoid going to Telkom Centurion Mall, TERRIBLE SERVICE.

TELKOM PAY FOR MY BANK CHARGE OR ELSE I AM TAKING YOUR CORPORTATION TO OMBUDSMAN FOR R180 AND THEY WILL MAKE YOU PAY IT. OMBUDSMAN WILL FINE YOU TOO BECAUSE YOU ********LY DEBITED MY ACCOUNT ON A DATE WE NEVER CONTRACTUALLY AGREED UPON