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I am a ADSL client with telkom and the last few months have been a night as i truggle with the connection and it keeps going down. I have logged numerous faults which would get resolves for a couple of days and then be down again. They then advised me that telkom is doing away with copper so thats why im having so much issues, shortly after that i was called by one of the sales consultants on the 02 August telling me that they are force migrating me to LTE because they are doing away with copper. I then agreed to the migration and was advised it would take about 2 weeks to deliver. i called the sales department to follow up after about 3 weeks or so but i was told there is no sales order recorded on system and that a new order would have to be place but i told the consultant i dont want to place a new order that will added more time to the turn around time of delivery an i asked to him to investigate and escalate the issue as too who called and why there is no record of it on system and he advised a manager would give me a call and to date im still waiting for that call. during all this im still having issues with my connection and its affecting my work so i called last week sometime to log another in during the call i briefed the colsuntant about the issue of the order but he was able to locate the order number on system within seconds, im not sure why the from the sales department couldnt. Now im at my wits end as i have been very patient with Telkom all this time but this is just pure disregard for me as a client and plain right ***********.

I am still waiting for the call from the so called manager and for the LTE delivery