*********** employees

I am so disappointed at Telkom.

I lost my contract cell phone this year 14 February, it was under telkom contract. I immediately went to Telkom to get a new one. The lady that assisted me advised me to get a new cellphone because the one I lost was not insured. I asked her if it's possible that I can pay for the old cell phone in installments they can actually add the two installments to one bill old phone + new cell phone over 24 months, she agreed.

Come month end, they deducted R7 000+ from my account, I went to the branch in Fourways they couldn't assist me, I was sent back to Northgate where I signed contract. I went there, they made me sit 1+hour on the phone which never got responded.

The sales lady said I shouldn't have reversed the debit order! So according to her my life should stop, I should get my needs sorted out because Telkom decided to debit that much money from my account. She didn't know how to assist me, me and my boyfriend had to tell her to log a case.

I am seriously going to escalate this matter, I am ready to go to court with Telkom. I actually want to sue Telkom because this whole thing is running my credit record. I need to get a bond soon! I am so over Telkom I want nothing to do with it. No integrity at all.

When all this is over I'm ready to sue Telkom. I have all the necessary documents and recordings as prove I'm tired. Telkom watch the space!!!