*********** Employees and Poor Service

I had visited Telkom in Greenstone Mall to cancel my adsl and home line in July 2015. The employee had advised me that the line and debit order for R399 had been cancelled and that no debit will go off at month end due to subscriptions been paid in advance. At month end the debit order had gone off my account. I visited the same store in August 2015 and another employee had advised me that the line was not cancelled and that he would cancel it and I should pay for outstanding calls which I did do. Yet again a debit to Telkom of R399 had gone off my account today. The service from Telkom is pathetic and as for the employees, they are slow and illiterate. I expect all monies debited from my account from the time I initially cancelled the line to be refunded as the fault lies upon the staff of Telkom not doing their job properly. If this is not actions I will be taking further action on Telkom as my line and adsl has not been in use from the time I asked for it to be cancelled which I was told was done. Maybe employees at Greenstone Telkom should worry about customer service rather than fixing their hair and make up every 5 minutes!!!