*********** Employees

A consultant from the sales department for fibre contacted me on the 24/07/2019 by the name of Bonakele Chabkhulu she completed an application for the July deal that had been running for R649 per month. Before starting the application she advised that she had to check whether the area I was living in was fibre ready which she confirmed it was and the provider operating there was OpenServe thereafter she continued to finalise the application with me and advised I would be contacted to arrange a date for the installation to happen. On the 31st (the last day of the promotion) I received a call from the same consultant advising that as she was reviewing her applications she noticed there was a note on mine advising that I needed to be contacted back as Openserve was not available in my area, only Vuma, however, this meant that my payment would be higher if I'm not mistaken she mentioned the soft cap option was R720 and the uncapped was R845. I obviously declined this as this was not the information provided to me when the application was finalised I also mentioned that had I been advised of this earlier and not a week later I could have made an alternative arrangement shockingly on my way home on the 31st I noticed an Openserve box outside my complex and when I called into Telkom which is strange considering it was "unavailable in my area" I also spoke to one of the field reps who confirmed that Opensere was available for my complex in closing Bonakele advised that the issue would be escalated to her manager when I declined the 2 alternative options to this day I have not received any sort of communication in regard to my application why was I advised that my area did not qualify for the Openserve service when it, in fact, did, why have I not been contacted back by management to my knowledge the application was completed however I have not received the service I agreed to. The proper due care and diligence were not afforded to me as an existing client and I will be taking this further, if there was an actual issue with my application why was I contacted back a week later and on the last day of the promotion.