*********** & Dishonest!!!

<p>Over five months ago, I phoned Telkom Business Sales and asked if I could go onto a Telkom package, in order to bring down my bill. I chose a package that was suitable. I was warned that the first months bill would be high, but the package deal would take affect the following month. After two months of high bills, I contacted Telkom again to follow up. I was told I was not on a package? A human error maybe? A few days later, Telkom Sales contacted me, and asked if I would like to go onto a package deal in order to save money. I told the sales consultant what had happened, and asked to make sure that I actually do go onto a package this time. Once again, I chose a package deal suitable. A few days later, a courier delivered my free wireless router. I waited the two months, only to find my bill still high? I phoned Telkom on the 31/10 to check what was happening, only to hear I was not on a package deal?? I was now furious, enough was enough. I again contacted Telkom, I explained to the consultant what had transpired, I asked to speak to a manager, I was told I could not. The very uninterested consultant told me an investigation would have to be done. I did ask for a reference number for the investigation (only to be told two days later was not actually the right reference number - apparently no such reference number exists). After putting in the complaint, I paid Telkom the amount I should have (package deal amount), as I strongly felt that this was Telkoms error, and I wouldnt be held liable yet again for their incompetency. Two days later, as I picked up my phone to follow up on my complaint, I discovered my line had been cut! How ridiculous! Now completely frustrated and angry, I made contact with Telkom Accounts & Sales, their disinterest only infuriated me further. Needless to say, I was held ransom to pay the difference on my account, as I needed my line to work. I also discovered, that my account magically appeared on the package deal (the date I asked for an investigation to be done). I have learnt one thing from this nightmare, Telkom holds the monopoly in this industry, so they can not do their jobs, they can lie to customers, and who is going to hold them accountable?? No one!</p>