*********** delivery and service resolution Telkom

I pay for a ADSL line. Since 31 January I have had no service. I reported a fault and received a reference number. I was contacted and they said it was possibly a device issue. I went into a store to test and there were no device issues. I escalated the problem and the next day received a note to say it was resolved even though no-one contact me. This resulted in me logging another call. A technician went to my house without callling me. Called me and I said I was at work, they need to call me to confirm an appointment so I can ensure someone is home. Another few days with no contact. Technician makes an appointment and doesnt pitch. I phone today to ask what is happening, they say a technician was on site but could not gain access (OBVIOUSLY!!) because no appointment was made and we work. I am so fed up with no service delivery. I am hoping that my bill will reflect the fact that I have not had any ADSL and they are not able to fix it.