*********** Customer Service !!!

<p>I called Telkom on 5 January 2017 at around 8:01am, to log a fault re my landline which has no dial tone. I was 'assisted' by an CSR who said she would log a fault and send me a reference number. Needless to say I was sent a fault ref num on that day. Without any further contact from Telkom I called the call cnt today 19 January 2017 at about 7:26am - only to be told the fault logged on the 5 January by the agent and the fault number given was not for my landline number, but the agent had entered someone else's number to that call not mine. I asked todays agent to escalate this new fault on the correct number she says her system does not allow it. I then said can you not use the old ref 14cwk050117 and say this was logged to the incorrect number and the client has been waiting 3 weeks for this to be fixed. No she cant. So it begs the question SO TELKOM WHAT CAN YOU DO?</p>