*********** Customer Service

I called in February to change my debit order details, I was told to make a manual payment for Feb and the payment for March will be paid via debit order. I checked my bank today and see that no payment has left my account. When I called the call centre today they inform me that the manager I spoke to in February did not \select\" my new bank details as the payment details therefore the payment will need to be made manually once again!!! I spoke to a manager by the name of Pinky, surely at least she should have known what she is doing? Now I'm told to go into the bank and make a payment! I am unable to do this and an eft will only reflect on Tuesday, by then my phone could be suspended! Im heavily pregnant and if anything goes wrong I won't be able to contact anyone to let them know!!! I think this is absolutely unacceptable! What are these people there for if they can't submit a simple request?? No apology for the mess up and no offer to hold back on suspending my line as this is their fault and not mine! Terrible! I won't be renewing my contract nor will I purchase from Telkom again! "