*********** customer service

<p>Good day</p> <p> </p> <p>I trust that you are doing well.</p> <p> </p> <p>I have a two year telkom contract, which I have had now for +/- 18 months. The only reason that I took the contract was because of the free telkom to telkom calls for the first year. This was ideal as my husband works away and he has a telkom sim to.</p> <p> </p> <p>For the first year, I received free telkom to telkom calls which was great. On expiry of the year I received and sms that I need to pay R49 per month to receive free telkom to telkom calls for the remainder of my contract. This was fantastic!!! I responded to the message and received it for about the first three months.</p> <p> </p> <p>Thereafter this service which I subscribed to which was for the remainder of my contract which expires in June 2017 was deactivated from my account. Due to this I had to buy additional bundles my husband had to continuously buy airtime as well in order to stay in contact. After calling the customer care the service was reactivated on my account with no reimbur*****t of Telkom calls which I have made.</p> <p> </p> <p>In January, again the service was deactivated from my account, meaning I need to buy additional voice bundles again and my husband needs to buy airtime to call me. I called on Friday and have not received any response.</p> <p> </p> <p>Its easy selling such a great product which enticed me to enter into the contract. At this point I am regretting ever making the decision to port my number and enter into this contract it ended up costing me more money and continuous wasted time speaking to *********** customer care agents.</p> <p> </p> <p>Regards</p> <p>Aneesa</p> <p> </p> <p> </p> <p> </p> <p> </p>