*********** Customer Experience

<p>I have been listing to Credit Bureau without any letters advising me regarding my Telkom account . I was not informed about this account, I had no account with Telkom because I transferred this account to my son. I have paid the outstanding balance on 13 June 2017 because I urgently need to clear name from Credit Bureau. They have confirmed in June that my account is paid up but they can't keep to their promise of removing my name in CB and providing me with a settlement letter. I have been at Telkom shops several times and I have been phoning the contact centre also but still no solution to simple query. I am so disgusted about the poor customer experience, I have experienced at Telkom. There is no service because there is no solutions. </p>