*********** Consultents,Manager,Area Manager etc

I went to the Telkom store in the Kolonade centrum to hear if it would be possible to upgrade my consisting data contract from 3 GB to 10 GB per month. I was told that it would be possible migrate to a higher package without any additional cost. However this could not be done immediately because of the system did not allow this migration. The consultant took my details and said that she was going to sit with her manager (Hendrik) to do the migration and will phone me as soon as they were done. This however took about 2 weeks to complete. <br> The first account I received had a migration penalty of R2320. After a various phone calls to the call centre and to the store I got a email stating that this was for the device(WIFI router) of my 3 GB contract. According to me everything should have stayed exactly the same only the data should have been upgraded. Apparently there was a tick box stating to pay off the device monthly or once off. This was never mentioned to me nor did I ever see this. Because nothing were ticked ,it seems that the 2nd option defaulted. It seems to be ROCKET SCIENCE TO CHNAGE THIS TO MONTHLY AND UPDATE THE ACCOUNT. NOW MY LINE IS SUSPENDED. NO ONE CAN HELP.