*********** Consultant Staff

Firstly, this situation, we as customers find ourselves in, is quite frustrating and very unprofessional!<br> Not only is it time consuming but has accumulated telephone and transport costs in attempting to resolve this unnecessary matter that Telkom has created.<br> Order of events are as follows;<br> 1. Application submitted to the V&A Waterfront Kiosk beginning of March 2016<br> 2. Installation was scheduled for 14 March 2016 which did not happen. (a day of my leave wasted)<br> 3. Rescheduled for 22 March 2016 - line installed<br> 4. 30 March 2016 - went into the Kenilworth branch to release the ADSL line into the wholesale holding pool, in order for MWEB to take over. Ref no: ***<br> 5. Instead of releasing the line, the *********** staff CANCELLED the ADSL line.<br> 6. 31 March 2016 - the service was cut<br> 7. After numerous phone calls with no success of resolving the matter;<br> 8. 5 April 2016 - the matter was escalated via the call centre<br> 9. 11 April 2016 - we followed up and yet again, Telkom is confused and shifting the goal post;<br> 10. 12 April 2016 - we received a bill for R372 for services that we did not have and use.<br> No response as yet from HELLKOM!!!