*********** consultant

Good day

I am very concerned and worried at the same time, and not so pleased on the consultant that contacted me a while back. I am not sure if that is how your consultants are trained to make money out of us or not. I firstly went to the Telkom store around me enquiring on an upgrade before my contract was due for an upgrade, I remember between the 16 – 19 April there was a guy that called me of which I cannot remember his name at the moment. He sold/ advertised the current special that was running then and I asked him if the price change will it be on the same rate every month and he confirmed yes. The below was sent on the 16 April 2018 @ 15:38

Dear CAROL SIBEKO , your Telkom LTE contract on ********** 857 is due for an upgrade. Get the latest data devices that suits your lifestyle. Click https://tlkm.link/SBBW_LTE_20GB to upgrade online, visit us in store or call us on 10213. T's & C's apply! Telkom

Second SMS

Good day, as per our records you recently renewed your ********** 857 mobile contract with Telkom. Based on this interaction, how likely are you to recommend Telkom to a friend or family member? Please respond with a number from 0 (Not at all likely) to 10 (Extremely likely). SMS charges may apply. 19 April 2018 @13:53

The consultant confirmed to me that I will be paying R291.97 by the 31.05.2018 of which I did now I am seeing a surprise on my statement stating I have to pay R791.97 how did that happen? AND WHO IS GOING TO PAY THAT AMOUNT? I guess it will be the consultant. On Friday the 06th I have been running around like a headless chicken in the mall trying to pay the account that was not debited I don’t know for what good reason this time, and the lady at Telkom in Vaal Mall told me that I will have to pay double because the payment did not process on the 30.07.2018 I then told her that is first time I hear of that because I was never told such things. On the very same day I called the Telkom customer care number wanting to ask how to pay because Telkom outlet in Vaal Mall said I need an Ezpay number or EFT and the customer care number is the one that can provide me with, when calling the number I was told the systems are down I have to call again after an hour of which I did and the Ref number that was provided to me is the same on the invoice and the Absa ATM declined the number I then called the customer care number again then the lady advised me to pay EFT I did but I was not sure where to send the proof of payment to because I was told the Ezpay number will take long for the payment to process. Please see attached proof of payment.

1. I need a feedback on false advertising that was done around April when one of your consultant gave me that call, remember calls are recorded according to him.

2. I need to know who is going to pay the double amount I was told with and for what.

3. I need to know who is going to pay the R791.97 that I don’t know of.

4. I need to know the outcome of the whole situation.

Furthermore please see attached proof of payment made on the 06.07.2018

Regards

Carol.

---------- Forwarded message ---------- From: ********** To: ********** Cc: Bcc: Date: Fri, 6 Jul 2018 19:15:04 +0200 Subject: Payment Notification This email contains official information from Capitec Bank that is presented to you in PDF format. In order to view the attachment your computer must contain software to read these files. If your computer does not have this software you can download it from www.adobe.com free of charge. Read the Capitec Bank email disclaimer at http://www.capitecbank.co.za/emailDisclaimer.asp