1 reviews | Active since May 2018

21 May 2018, 22:50

*********** Company

Item: Telkom
Rating: 1
Author: Jason P

On the 07th of May my phone line and thus my adsl line went down and I report this to Telkom. On the 8th they came out and fixed my line but after 2 hours it went down again, After phoning them every day and nagging them they finally sent someone out again on the 18th this time my phone line was connected for 3 hours before it went down again.

Is this company so *********** that it can’t even connect 2 wires together for longer than a few hours?! Since the problem is fixed every time these idiots clime up a ladder and fiddle with the wire at the box the problem is obviously a broken copper strand. If the technician can’t fix it by themselves I am available to show them how to do their job. I just want my line fixed.

Helpful (0)

Replies (5)

Telkom's replyOfficial

04 Jun 2018, 08:50

Hi, Jason90.

The system shows that fault reference 3ARK300518 was attended, and closed. A cable was ******, and the technician provided a temporary service, until it has been replaced.

Please could you confirm if your service is working again?

Kind regards
Terrick

Telkom Social Media Team

Telkom's reply04 Jun 2018, 08:50

Official

Hi, Jason90.

The system shows that fault reference 3ARK300518 was attended, and closed. A cable was ******, and the technician provided a temporary service, until it has been replaced.

Please could you confirm if your service is working again?

Kind regards
Terrick

Telkom Social Media Team

Telkom's replyOfficial

04 Jun 2018, 08:51

Hi, Jason90.

The system shows that fault reference 3ARK300518 was attended, and closed. A cable was ******, and the technician provided a temporary service, until it has been replaced.

Please could you confirm if your service is working again?

Kind regards
Terrick

Telkom Social Media Team

Telkom's reply04 Jun 2018, 08:51

Official

Hi, Jason90.

The system shows that fault reference 3ARK300518 was attended, and closed. A cable was ******, and the technician provided a temporary service, until it has been replaced.

Please could you confirm if your service is working again?

Kind regards
Terrick

Telkom Social Media Team

Telkom's replyOfficial

05 Jun 2018, 07:58

Hello Jason90

Unfortunately we are not able to reach you on the contact number provided.

Please confirm if the fault has been repaired or if further assistance is required?

Regards

Noleen

Telkom Social Media Team

Telkom's reply05 Jun 2018, 07:58

Official

Hello Jason90

Unfortunately we are not able to reach you on the contact number provided.

Please confirm if the fault has been repaired or if further assistance is required?

Regards

Noleen

Telkom Social Media Team

Jason P's updateReviewer Update

05 Jun 2018, 11:00

Hi, there was a tree pulling on the cable and that is why it kept getting kept getting disconnected. On the 30th of May it final snapped and a different technician came are repaired it. I don't know why the previous 3 technicians just reconnect and left knowing it would get disconnected again as soon as the wind blew on the tree a little but this last technicians did a good job and repaid the line.

Jason P's update05 Jun 2018, 11:00

Reviewer Update

Telkom's replyOfficial

05 Jun 2018, 13:10

Hello Jason90

Thank you for the feedback.

Regards

Noleen

Telkom Social Media Team

Telkom's reply05 Jun 2018, 13:10

Official

Hello Jason90

Thank you for the feedback.

Regards

Noleen

Telkom Social Media Team