***********. CASE PENDING SINCE JULY 2017!!!!!!!!!!!!!

Account number ***9

I have requested Telkom to cancel my ADSL service (which was on a month to month - pay as you go agreement) on 27/07/2017. The necessary documentation was sent to the cancellation dept. Telkom did not cancel the service and kept billing me every month for over a year!

The line was not active as we moved over to FIBRE. Numerous calls and emails was sent to no avail. Telkom eventually handed me over to Nudept and VVM collectors whom both referred the case back to Telkom.

Telkom has listed me with ITC during Dec 2019 due to the outstanding amount. How is this acceptable? The case is still ongoing and to date since 2017 Telkom has never even once contacted me! Even since I have called once a week, no one has been in contact with me, AND NOW THE LISTING!

There is no direct line to talk to anyone only the online platform. Contact was made with *** on 10/01/2020 and repeatedly every day since stating that no one has contacted me but no reply even after the case was referred with high importance and read receipts received.

Telkom still owes me money for an LTE router that had signal problems and kept billing me R800 per month for over an year! Please read my previous post.

I have finance pending and subsequently provisionally declined due to TELKOM's INCOMPETENCE!!!!!!!!!!