*********** Cancellations Department

<p>Good Day</p> <p>I submitted a cancellation request for my ADSL on the 19th April 2017. My wife received a call from Telkom confirming that the ADSL would be cancelled - including a reference number. A week later from this call, we get sms messages and emails that we have ordered a new ADSL service and that they would come and install the service for us.</p> <p>We were visited by Telkom technicians who confirmed that our ADSL line is active and that a new order was placed - I cannot understand why since I requested it to be cancelled.</p> <p>We also requested our landline to be cancelled and received an email asking us for our telkom mobile details for that account to be cancelled. We requested a landline cancellation.</p> <p>Really *********** staff working for Telkom - not sure how they manage to get anything done.</p> <p>Regards<br />Yudesh</p>