*********** Cancellation Team

I submitted all the necessary forms for the cancellation of my contract in Nov 2015 already. Towards the end of Nov I phoned the call centre who advised me that everything is on track with the cancellation and that all my free minutes including data needs to be used up or else it will be forfeited.To date the contract was never cancelled and I'm still being billed for it. I have spoken to many different call centre agents/team leaders/managers who gave me there word that this will be escalated and someone from cancellation team will be in contact with me however to date I haven't from anybody. When I do follow with the call centres it appears someone closes of the case number advising that I was not available. This is like ******* as I'm paying for something I don't have, so please can get this matter resolved urgently that's been outstanding for 4 months already. This is really poor service and is very unacceptable. My case number is ***3