*********** call centre staff
Utter useless service. I tried making use of the option to relocate my fibre internet due to us moving from one province to another. The order was requested well in advance, I even followed up once a week until the scheduled date 23 March only to find out that the order was closed. Resulting in me having to place another order, when I flowed up Today to confirm the order the phone was dropped in my ear. I am no longer interested in using Telkom as a service provider. Telkom's call centre agents are *********** and unable to clearly communicate. My last call centre interaction was 24/03/2022: 08:55 from number ending in ********67
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Replies (1)'s updateReviewer Update
28 Jul 2022, 17:00To date I am still receiving bills and money being deducted for fibre internet that I requested in March to be cancelled already. I have relocated to a different province in March and requested that the fibre be cancelled.
Today I spoke to call centre agents and the billing department cannot refund me as they do not see the cancellation on their side. The cancellation department told me it is cancelled ref number ***A and advised me to speak to the billing department. And so it just continues.
Please be cautious when considering to use telkom as your service provider. It is really frustrating to get proper service.
Today I spoke to call centre agents and the billing department cannot refund me as they do not see the cancellation on their side. The cancellation department told me it is cancelled ref number ***A and advised me to speak to the billing department. And so it just continues.
Please be cautious when considering to use telkom as your service provider. It is really frustrating to get proper service.
's update28 Jul 2022, 17:00
Reviewer Update
To date I am still receiving bills and money being deducted for fibre internet that I requested in March to be cancelled already. I have relocated to a different province in March and requested that the fibre be cancelled.
Today I spoke to call centre agents and the billing department cannot refund me as they do not see the cancellation on their side. The cancellation department told me it is cancelled ref number ***A and advised me to speak to the billing department. And so it just continues.
Please be cautious when considering to use telkom as your service provider. It is really frustrating to get proper service.
Today I spoke to call centre agents and the billing department cannot refund me as they do not see the cancellation on their side. The cancellation department told me it is cancelled ref number ***A and advised me to speak to the billing department. And so it just continues.
Please be cautious when considering to use telkom as your service provider. It is really frustrating to get proper service.