*********** Call Centre Staff

last Thursday my internet was down. I called 10210. After 40 minutes being on the line with a consultant, he informs me that his system was freezing and he is going home but will get his supervisor to contact me. I called again an hour later only to be told that Telkom is experiencing problems in the area but their Technicians are working on it.. The next day I called three times. I was told to use the Ethernet cable which enabled me to get connection but I couldn't get wireless connection. The second call took 1h40 minutes and still I was unable to get wireless connection. Consultant logged a fault and I was promised that someone will call me. I then decided on Saturday to take the modem to Kenilworth Centre Telkom walk in centre. No technician available. I then had to drive to Canal Walk. After two hours of waiting the technician informed me that the modem wireless was disabled. This was most upsetting. Finally, I walked out with my modem working. Telkom's call centre staff are ***********.