*********** CALL CENTRE STAFF

Totally frustrated at the incompetence of your call centre staff. I've had this contract for 10 years, and recently discovered an extra billing, which I've queried. Angel, one of your staff members, logged a query, and promised to get back to us. In the meantime, they've CANCELLED the contract, without my permission! I've been sent from pillar to post, with no avail and NOBODY can help me. Now, they want to re-instate my number, as a prepaid number, after the debit order went off. They also can't offer me the same package I was on - now I have to pay more which I'm not going to do. Also, they claiming that I've cancelled the contract, if so, I want a recording of that call stating that I have cancelled the contract. Between billing, sales, and whichever department, SORT IT OUT! I am losing business, and nobody is reimbursing me for days lost, meanwhile, you get the biggest percentage of gain sharing at the end of the financial year, while i religiously pay my contract each month.